• Description :

Trouble ticket system or incident ticket system are computer software that manage and maintain lists of issues, as needed by an organization.

Trouble ticket system or incident ticket system are computer software that manage and maintain lists of issues, as needed by an organization. Facil HelpDesk is a new trouble ticket system. Your customers can submit tickets via email or the web.
These help desk softwares are commonly used in an organization's customer support to create, update, and resolve reported customer issues, or even issues reported by that organization's others employees. An issue tracking system usually contains base of articles containing information on each customer, resolutions to common problems, and other such data. For security, issue tracking systems will authenticate its users before allowing access to the system.Customer support is key to any business specially on the Internet. If you are using contact forms or you publish your email you are expossed to several typical problems:
Your email can be captured for SPAM (doing public your email)
You don't have the history of your visitors and their previous requests.
Sometimes a visitor writes his email with a spelling error, and your response never is read.
People has SPAM filters installed on their email servers(and they don't know), your email could be deleted before of being read.
A malicious user could send you a long email with several megabytes, then the next user will get the error: "Email box is full" trying to send you an email, etc.

Cromosoft